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What You Agree To When You Use Poko Play

These terms set out the rules for your account, your wallet activity, and how we handle your relationship with Poko Play. Access to our platform depends on your local law and eligible regions — read this before you open an account.

Account EligibilityWallet & Payment RulesbKash · Nagad · RocketYour Rights & Responsibilities
Poko Play What You Agree To When You Use Poko Play
DATA & ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security and the handling of your personal data are governed by our privacy policy, which sits alongside these terms. We use SSL encryption on all account pages and payment flows. Your bKash, Nagad, or Rocket wallet details are never stored on our servers — payment confirmation happens through the wallet provider's own authentication. We retain account records for as long as required by applicable law and our internal compliance obligations.

Data Retention

We keep your account records for the period required by law. You can request a summary of what we hold by contacting support with your account ID.

Cookie Policy

We use session and analytics cookies to keep your account active and improve the platform. You can manage cookie preferences from your browser settings.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP with anyone, including our support team.

Data Requests

To request access to, correction of, or deletion of your personal data, contact us in writing through the email channel with your registered account details.

LEGAL CONTACT PATHS

Reach Us About Your Account or Terms

If you have a question about these terms, a dispute over a transaction, or a request related to your account data, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Team online

Live Chat

Open the chat window from your account dashboard for real-time help with terms queries and account disputes.

Email Support

Send detailed legal or account questions to our support address. Include your account ID and the relevant transaction reference.

Account Help Centre

Our help centre covers common terms questions, wallet policy, and the steps to raise a formal account dispute.

Common Questions About Our Legal Terms

These are the questions we hear most often about account eligibility, data rights, and how our terms work in practice.

Eligibility depends on your age and the laws of your region. You must confirm that online betting is permitted where you are located before opening an account.

We retain your records for the period required by applicable law. After that period, personal data is deleted or anonymised. Contact support to request a data summary before closing.

Yes. Send a written request to our support email with your account ID. We will respond with a summary of the data we hold within a reasonable timeframe.

Contact support via live chat or email with your account ID and the transaction reference. We investigate wallet disputes and respond with findings, usually within a few business days.

Yes. We notify you through your registered account contact before material changes take effect. Continued use after the notified date means you accept the updated terms.

We share data only where required by law or with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell personal data.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.