Reference

Terms That Govern Your Poko Play Account

These terms set out what you agree to when you open and use a Poko Play account. Access and eligibility depend on your local law and the regions where our service is available — read through before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredSubject to local lawUpdates notified by emailApplies to all account activity
Poko Play Terms That Govern Your Poko Play Account
ACCOUNT INTEGRITY

How We Protect Your Account Under These Terms

Poko Play applies account-level controls to keep your data and funds secure. Here is how we handle the key areas these terms govern.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of held data via support.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. Never share your OTP — we will never ask for it through chat or email.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are matched against the wallet number registered on your account. Mismatches trigger a manual review before funds move.

Term Change Requests

To dispute a term change or request a review of how a rule was applied to your account, email support with your account ID and the specific clause in question.

CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a dispute about your account or a payment, our support team handles terms-related queries directly. Reach us through the channels below — have your account ID and transaction reference ready to speed things up.

Live Chat Available through your account dashboard. Fastest path for urgent account or payment queries tied to these terms.
Email Support Send terms or dispute queries to our support address listed in your account settings. We aim to respond within one business day.
Help Centre Our help centre covers common terms questions — account eligibility, payment rules, and how to request account changes.

Common Questions About These Terms

Real questions from people reading through the terms before they open an account or make a payment.

These terms apply to anyone who opens a Poko Play account. Eligibility depends on your local law and the regions where our service operates — check that before registering.

We can update the terms, but we notify you by email before changes take effect. Continuing to use your account after that notice means you accept the updated version.

Raise the dispute with our support team within 30 days of the transaction. Have your bKash or Nagad reference number ready — that speeds up the review significantly.

Contact support through live chat or email with your account ID. We'll provide a summary of the data we hold in line with applicable law and our retention policy.

Access and use of Poko Play depends on whether online betting is permitted where you are. It is your responsibility to verify this. We do not provide legal advice on local eligibility.

Submit a closure request through your account settings or via email support. We'll confirm the request, process any pending withdrawals to your registered bKash, Nagad, or Rocket wallet, then close the account.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.